Returns & product issues

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Email spotterproducts@gmail.com with your order details and clear photos where relevant.

Change-of-mind returns

We are currently unable to accept returns due to change of mind.

Faulty or incorrect items

Your rights under the Australian Consumer Law are not excluded. If an item is faulty, damaged on arrival or different from what you ordered, contact us promptly so we can assess the appropriate remedy.

Before returning an item

Please do not post an item back without return instructions. Return eligibility, shipping responsibility and the available remedy depend on the reason for return and the condition of the item.